Sky broadband setup problems

Yup, Sky broadband and talktalk residential for that matter has been an absolute nightmare for remote access vpns, getting much worse recently.

Sky broadband and several others have huge problems when it comes to VPN connections. Have upgraded several of our clients to Eclipse Business broadband at home and have had no problems since.

I have got around the issue by replacing the Router with a different model. Thanks all, this pretty much confirms my suspicions. Hopefully we'll be able to fudge something within the VPN client which will make everything work again. I'll post back if I find a solution! Although it's not a true fix, one of our guys has managed to get a stable connection by changing his home network's IP address range to be different from our company one.

For example, his router was set up on the range of All calls to the Sky call centre are free if you have a SkyTalk bundle. For other providers, check your tariff. Usually calls to 03 numbers cost the same as calls to 01 or 02 numbers.

Use the call centre for all your needs including upgrades, cancellations, signal issues, and engineering appointments. Your online account also has many of these functions. Use the following for general contact. Contact Customer Services on for general queries with your service. We offer help with as no satellite signal, remote control problems, On-Demand issues, or recordings and Planner problems.

You can make changes to your current bundles online or call to discuss your requirements. Sky say they see no problem but have said they will send an engineer when they are able. We are extremely frustrated with the service and on speaking with neighbours they are experiencing difficulties and issues also.

What can we do and how do we present pur case to sky. We had the same problem and had sky out on unerous times its not thr speed going into thr box its your WiFi signal we sorted this ourselves by paying a company to come and hardwire our devices direct from the router. The phone offerings from Sky are really poor especially the VoIP port on the back of the router should make the per minute costs cheaper and no connection charge, Sky is something like 40p a minute on our package.

Makes you think the people being ripped off for Sky VoIP when you move to your own VoIP service who can provide calls for less than a penny and mobile minutes for 2p! I have been with sky for years and everytime i have had any trouble they have quickly fixed this and also even provided a booster for wifi we have numerous devices connected including my work pc two sky q boxes a laptop 5 mobile phones three android tablets an xbox and one item in router which is another xbox do not have problem with speeds had problem with lagging on one xbox cleared cache and after still lagged cleared data as well and reset router was totally fine after and no lag i honestly believe there customer service is usually fantastic.

I normally get 50 mbs download but when I activate my vpn it cuts it by half and sometimes more. So frustrating. Will this firm update apply to the sky Q er? I have the DHCP issue with my works phone dropping out all the time when power cut.

Then takes hours to connect! Nope not fixed here never had the issue and today after lastnight recieving the new firmware my routers DHCP is working intermittently. Have had to set all devices to static and still getting issues with router randomly rebooting. Comments RSS Feed. Mobile Menu. Email Link News. NOTE: DHCP is a seamless bit of modern networking that works in the background, enabling your router and devices to automatically exchange information, setup IP addresses for the network e.

By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset England , he also founded ISPreview in and enjoys analysing the latest telecoms and broadband developments. Speed: Mbps, Unlimited. Leave a Comment. Anna says:. February 11, at am. Scott says:. February 11, at pm.